FAQ's

Common questions we get asked

How can we help you?

  • Service Charge
  • Faults
  • Parking
  • Fire Safety

FAQs that might help you:

  • How do I become a director of my management company?

    Please contact your property manager for more information.

    Read more
  • Can I sublet my flat?

  • How can you convince us that you can offer a quality service at a fair cost?

  • What is your fee structure?

  • What about replacement door fobs or gate remotes?

  • What you can do to help with Fire Safety?

  • What is a service charge?

  • How do I contact you in an emergency?

  • Right to manage

    Prime are strong supporters of the right to manage process, because we passionately believe that lease holders should be in control of their blocks. Prime have carried out numerous successful London right to manage claims in recent years with positive results in every case.

  • Prime’s Process

    Prime value proactivity, transparency, communication and efficiency to ensure your property is managed to the upmost level. We have our own in-house accounts and legal teams to ensure expert knowledge forms the basis of every solution we provide.

  • Service pricing

    Our prices are based per unit - This is subject to attending site and reviewing the services in place and if the leaseholders have additional requirements.

Glossary

Property Management terms and definitions.

Terms and definitions covering essential aspects of property management, finance, and legal.

Contact Prime

We help manage properties throughout London and the South East. Let us know how we can help you.