The leaseholders at this block had been unsatisfied with their block manager for some time, but simply didn’t know their rights when looking for alternatives. Or at least not until they contacted Prime. We explained the best options for them and recommended a right to manage claim. We carried out the entire process for them at no cost until the process was complete. Now the leaseholders have proper control over how their budget is spent, and we have saved them thousands of pounds compared to before.
We had wanted to change our block manager for ages, but we just didn’t know how to go about it. Prime explained the process to us in simple terms, and cut out all of the legal jargon that made no sense to us. We now have a far better management service, much lower service charge and we get great customer service. I can’t recommend Prime highly enough.